Shipping policy

We currently offer shipping within the contiguous United States excluding Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands.

Shipping Time

Orders usually ship within 3-4 business days after the order has been placed. The estimated delivery time is 7-10 business days however, delivery time may be delayed in the event of a high volume of orders or harsh weather. In the event of a delay, we notify you by email.

Shipping Carrier

We use USPS as our carrier for order shipping with no signature required for delivery. If you cannot receive the package or need further information, please contact USPS: 1-800-275-8777.

Shiping Address

Please make sure you provide the correct detailed address for order delivery. Once your order has been placed, changing your address is no longer possible.

If your order is returned due to a wrong or incomplete address, we'll respond immediately to correct the address and resend it to you.

Addresses containing a P.O. Box/APO/FPO/DPO are not acceptable for shipping.

Shipping Information

Once the order has shipped, you will receive an order confirmation email including order details and the tracking number.

Orders that include more than one item might be shipped out in different packages and possibly not arrive on the same day. It can take 5-8 days to receive your order. Please contact us by email at info@sparkboxpower.com if you have not received your order after that timeframe. 

Order Cancellation

To cancel an order, you must notify and confirm with Sparkbox before the order is shipped. You will receive your refund once the order has been successfully canceled. If the product you ordered has already shipped, you will not be able to cancel it immediately. Please contact us by email: info@sparkboxpower.com for a return and refund once you receive it.

Loss, Delay, Damage, Defects

We are not responsible for loss, including missing / stolen parcels, package damage, losses, and other losses or delays caused by the shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier. Please inspect your order upon receipt and contact us immediately at info@sparkboxpower.com if the item is defective, broken or if you receive the wrong item.

Support

If you have any queries, please contact us via email info@sparkboxpower.com or phone 1-800-779-6759 (Monday - Friday , 9AM - 5PM, PST)