Refund policy

REFUND POLICY

Sparkbox offers 30-day return policy. You have 30 days after receiving your item to request a return for refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging and with all accessories. Also required is the sales receipt or proof of purchase by the original buyer. 

To start a return, you can contact us at info@sparkboxpower.com. 

Return Authorization

If your return request is accepted, we will send you a Return Authorization number, a return shipping label and instructions on how and where to send your package. Items shipped back to us without a Return Authorization number will not be accepted.

Please contact us at info@sparkboxpower.com for any return question.

Damages and Defects

Please inspect your order upon receipt and contact us immediately if the item is defective, broken or if you receive the wrong item.

Refunds
We will notify you by email if the refund was approved once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method within 10 business days. It can take your bank or credit card company additional time to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@sparkboxpower.com.